Frequently Asked Questions

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

We currently do not offer cash on delivery when you purchase online.

A pre-order allows you to reserve your favourite guitar kit before it becomes available. By placing a pre-order, your kit is secured and will be shipped as soon as it is ready.

The estimated availability date is shown on the product page. While we always aim to meet this timeline, it may occasionally be earlier or later depending on our luthier team's production schedule and workload.

As soon as your kit is ready for dispatch, you will receive a shipping confirmation and tracking information.

If you have any questions about the status of your pre-order, please don't hesitate to get in touch. We're always happy to help and keep you updated on your build journey.

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.